Frequently Asked Questions (FAQ)

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location — most orders arrive within 7–15 business days. Expedited options may be available at checkout.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs will vary depending on your country. Any applicable customs duties or import taxes are the responsibility of the buyer.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on our website or via the carrier's site.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Please contact us immediately at support@frost-nova.com.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please contact our support team to initiate a return.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item and packaging. We'll arrange a replacement or full refund promptly.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.

Products

Are your products covered by a warranty?

Yes, all Frost-Nova products come with a 12-month manufacturer's warranty covering defects in materials and workmanship. This does not cover damage from misuse or accidents.

Are the product specifications accurate?

We do our best to ensure all product details, images, and specifications are accurate. However, slight variations may occur due to manufacturing updates. If you have questions about a specific product, feel free to reach out.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. Your payment data is never stored on our servers.